00:43 26 Jul 21
Nice newer store. Inventory is low here just like most places today.
15:35 06 Jul 21
I had a great service experience at RV One today. We're travelling to Wisconsin and our shore power connection went out. RV One was able to have Phillip and Austin jump right on it, troubleshoot, and get it fixed. Amazing crew! Thanks for the amazing service!
04:23 04 Jul 21
They are a good group of people to deal with when shopping for a rv.
01:05 04 Jul 21
I stop by RVONE to pick up parts I needed for my camper. I was getting frustrated when I could not find what I needed and could not get any help. I even ask one young man for help and he said it would be just a minute . I waited 10 minutes and still no help, yet there were a number of employees I observered in the service office just talking including the young man who told me it would be just a minute. I was not the only person waiting for... help. I finally decided that I waited long enough and started to walk out when another employee, who was helping other people there stop me and said if I can give him just 1 minute he would help me. He said his name was Phillip. He apologized for my wait so I decided I could wait. It was a couple of minutes when he came back to me and help me find everything I needed. Phillip even gave me a few suggestions to help me take care of my camper. I was going to give this place a 1 star but since Phillip took good care of me and I felt he really wanted to help me I give him a 5 star. Thank you sirread more
Lee Ann Willard
15:47 02 Jul 21
Jacquelin saved the day and my cross country road trip! I called due to the roof material lifting and water damage on my month old Jayco fifth wheel and had no appointment on a long trip from Florida to the west coast. Jacquelin worked us into their busy schedule asap and the team was able to submit through warranty and make the repairs within the week, saving me my trip with minimal delays. Great customer service!
16:08 30 Jun 21
We called RV One in a panic to order much needed parts for a Cougar Half Ton, due to a lightning strike. Not only did Jacquilyn Cleveland and Dakota get all of our parts ordered, they went out of their way to make it happen quickly, and took all the panic and anxiety we had away! They were both amazing, it shows they care about their customers and providing excellent customer service!
15:23 29 Jun 21
Melissa in the parts department was extremely nice, professional, and helpful. Her advice will actually save us money!
04:36 29 Jun 21
Jacquelin and Adam- the best two individuals you can come across when you need service. We arrived with no coach power and no appointment on a long trip to Yellowstone; Jacquelin worked us in to their busy schedule and Adam found our problem and was able to fix it.....saving our vacation trip to Yellowstone. Top notch service and great people; what you expect from Airstream.
23:21 24 Jun 21
It's a very friendly store to look at new and used campers big small fold downs And motor homes it's a very large dealership it has a mechanic shop to work on your camper a very clean store with a professional staff that makes it a class act store check it out for your self and see what you think !
19:32 17 Jun 21
We bought our first Airstream from RV One and enjoyed our buying experience. New and clean facility with happy employees. Glad we have RV One/Airstream nearby!
12:26 15 Jun 21
It was awesome great service and awesome RVs
15:03 02 Jun 21
I delivered a new NEWMAR Canyon Star from Indiana to the RV One Des Moines location. Having survived 70 days in care facilities beds from Covid double pneumonia earlier this year, my legs are still very weak from the atrophy. I parked right in front of the door and explained to the first person I encountered who was Jake, General Manager, that I would like to carry my luggage inside so I wouldn’t need to walk so far from the check-in area. He... told me he would get someone to help me by moving the unit after I came inside.Meisha , was the ambassador of care to whom I was assigned. She not only professionally introduced herself whilst I was completing the delivery paperwork, but sat down at the table with me and made me feel at home: telling me where the coffee, water, soda, restroom, etc were located. She was such a pleasant hostess, it was as if I were a guest in her home.Another distinction I noticed is that everyone in the dealership was dressed nicely and professionally. The observations I made do not occur by accident ~ these are clearly purpose~driven. If I were researching to acquire a recreational vehicle, I would derive comfort from a group of individuals who are paying attention to detail as if they were a top sports team.Thanks again to Meisha for the exemplification of how people should function in the serving of their clients. You give me hope for the next generation.read more
21:07 01 Jun 21
Great selection 👌
20:28 31 May 21
Made an appointment with Ms Whitney. She was very professional and attentive over the phone. I had a service and detail badly overdue she got me in right away. It seemed like she was a big deal but made RV one an even bigger deal which I respect. Thanks RV One and thank you Whitney.
18:41 27 May 21
I recently purchased a Rockwood Mini Lite from the DSM location. I was very pleased with Jill's willingness to make sure things went smoothly and was able to get on the road in a timely manner. Thank you Jill - 6 stars ratings
09:00 24 May 21
My RV broke over the weekend. Philip helped out. He went above and beyond normal customer service. He took the time to find me the correct part. Thank you Philip. My family really appreciated the ,*
08:49 24 May 21
I took my RV in for repair. The staff was very busy but Phillip took the time to help me out. He was very knowledgeable . If you need any help I would high recommend him .
02:05 23 May 21
Great people to work with.
22:10 21 May 21
My husband and I had an emergency on the road this morning and RV superstore was the closest stop. I can not say enough about the over and above help we received from Jacquilyn. Oh my goodness. She tracked down the exact parts we needed and was amazing in helping us get them ordered to be delivered down the road in CO where we are headed.She and her amazing technician (don't know his name) worked non stop to help us. They were professional,... kind, intelligent, and so very helpful.Stop at this places service department.read more
23:13 19 May 21
Cam was great and friendly.
22:58 15 May 21
Drew Vance spent a lot of time with us showing us our options and giving us the pros and cons of each. Excellent customer service and really listened to what we were wanting in an RV.
00:21 13 May 21
Philip in the service department went out of his way to help me. He took extra time tonight to find my parts even though the service dept was closed. Ask for him.
Tina Bannister IA-DES MOINES
15:17 12 May 21
15:17 12 May 21
Abby Folkerts is always so pleasant and helpful! Top employee!
14:51 12 May 21
Abby is amazing to work with!
13:11 12 May 21
Abby Folkerts was amazing!! She went above and beyond her service and I would truly recommend her and RV One for the best service I have ever experienced!!!
13:02 12 May 21
Abbey is the sweeetest most patient person when dealing with first time buyers. She always makes you feel welcome and always has time for everyone.
13:01 12 May 21
Abby Folkerts helped me out so much! Thank you for everything you did.
16:34 03 May 21
Good sales person
22:17 10 Apr 21
14:23 31 Mar 21
Jacqueline Cleveland, RV1's Service Manager was the highlight of our experience with RV1.Whenever we had a serious question or concern Jacqueline was our go-to person.We wanted a hitch that RV1 didn't stock and Jacqueline took care of every aspect of securing that hitch for us.I hope RV1 knows what an asset Jacqueline is to their store.The stars I'm assigning to this review belong to Jacqueline.Mickey Kaiser
03:34 05 Mar 21
Great selection and fantastic service.
13:43 01 Mar 21
The people at RV One Des Moines are great to work with. We purchased a camper from another RV One dealership and had it delivered to Des Moines. When we came to pick up the camper, we found that some of our paperwork was missing. Brandon and Jake in Des Moines were great in getting the paperwork straighted out.Meesha and her guys Adam and Trent in service were great. Meesha was flexible to allow us to demo the camper one day then come in and... pick it up on relatively short notice to pick it up. Adam and Trent did our walk thru and made sure all of our questions were answered and that we were shown how everything on the camper worked.Don't get me wrong, not everything went smoothly, but it is how the people here handled it is what makes them great to work with.read more
05:36 07 Feb 21
I had a great experience here! Cade answered all of my questions and was very helpful throughtout our entire experience. I am thankful that Cade was able to help us find the right camper for us. I would definitely recommend this place!
01:56 07 Feb 21
Cade did an amazing job in helping my family though out the entire process! Great customer service and we love our RV! Highly recommended!
01:18 07 Feb 21
Cade was professional and knowledgeable. He was very helpful through the whole process. Highly recommended working with him.
19:51 06 Feb 21
My wife just reviewed and said I didn’t need to, but I had to because I’m really impressed with Cade who helped us. Definitely got some insight on what would work best for my budget and family. Would definitely recommend!
19:45 06 Feb 21
I think the guy who helped me was Cade. He was super helpful and knowledgeable. I had a great experience and would be a returning customer.
Dee Dee Phillips
18:39 06 Feb 21
Cade was very helpful during our entire camper purchase!!
17:20 06 Feb 21
I typically don’t write any reviews, but I had to since I had such an amazing experience with Cade. Leading up to my purchase on he was always available on the phone, very informative on the camper and always providing great customer service. I would highly recommend Cade if you’re looking to purchase a RV!
16:10 06 Feb 21
Cade did a excellent job selling me a RV. Amazing work, so kind and respectful with helping me out.
15:48 06 Feb 21
Lane Risetter was absolutely amazing to work with! He informed me he was new to the company but was still able to answer all my questions! Strongly suggest working with him!
15:41 06 Feb 21
Awesome experience at RV One. Cade was wonderful to work with and we really appreciated his input and expertise. He answered all our questions and helped us with our decision to buy a fifth wheel that I think we will really enjoy.
15:16 06 Feb 21
Brandon Honeyman and Michael Farland are great! Highly recommend working with them!
20:19 01 Feb 21
I wanted to share a quick message about the amazing experience that we had with Mark Johnson. Mark was fighting an uphill battle when we walked in the door. We have previously had very bad experiences with the service department when bought a brand new camper that had endless issues. Needless to say RV One was not a place we enjoyed having to visit. Mark has changed this. He worked so hard to find us a new camper and advocated for us unlike any... salesperson ever has. Although we ended up going another route, he has changed our perspective of RV One. I will never forget how hard we worked for us and would recommend him to everyone.read more
21:25 21 Jan 21
I had an absolutely amazing experience. I traded my old unit from South Carolina on a slightly newer unit from Des Moines. They allowed me to take my unit to their Myrtle Beach facility and then I flew to Iowa. Their communication was top notch.Ethan Wagner was an absolute pleasure to work with. Their facility was clean and well stocked. RJ, Dennis and let's not forget Jill took excellent care of me. You would think I spent $300,000.00 but... trust me I did not, not even close.I am obviously very happy with my purchase and would recommend them to anybody in the market for a good deal and great service.Thank you to the entire staff.read more