18:24 14 Jan 21
NEW AND IMPROVED RVONEI bought a travel trailer from rvone a year ago. I was not treated fairly then. However, RJ in finance told me to keep in touch, that he would help me out. A year later, they sold me A Georgetown Motor Home for nearly 30,000 less then other RV companies were asking for the same model. I had financial issues. RJ took me by the hand and showed me what I needed to do. After purchasing the unit, I went to talk with Phil... in the service department. As a disable vet, I would have a hard time in the daily operations of the motorhome. Phil helped me select things that would make using the motor home easier and more enjoyable. He cut labor costs in the installment charges for me. Like any complicated used machine, things that needed fixed were not noticed till I got it home. Less then 72 hours later, these things were fixed. They took the time to explain how to operate the motor home from front to rear.I do not believe in patting someone on thier back for doing things they get paid for. RJ, Phil and the service department went above this. I recommend my fellow vets to come and talk to these guys.Johnread more
23:33 18 Dec 20
Bought a new camper here and am very satisfied. The demonstration when I picked up my camper was thorough, Mark really did a great job at explaining everything. The service manager Phil was so helpful and also very friendly. I would recommend this place to my friends
16:37 05 Dec 20
Victoria was a great salesperson and listened well to our desires to point us to the correct travel trailer for our family.Bill did a thorough job during delivery discussions and coaching. Him and I identified items to watch out for and minor repairs that were needed before delivery occurred. This will be corrected during first six month check in.Meisha has answered my calls, emails, and questions about our first travel trailer. This keeps... us satisfied and we know we’re not alone in our endeavors.Thanks RV One Des Moines in Altoona.read more
16:19 04 Dec 20
Had the best experience. Mark worked hard to get me into the perfect camper. There was a hick-up at first, but that didn't deter Mark's determination to get me into a camper that I loved. And I found the perfect one! Once I retire and get my over-the-road 5th wheel, RV One will be the place I'm going! Thanks for a great experience!
12:35 01 Dec 20
Kinda a long wait to get checked in but the folks were super nice 👌
13:53 26 Nov 20
Our Sales Associate, Rick Wetzel was great.He was knowledgeable and responsive to any and all of our questions. He made the purchase of our American Coach Patriot a good experience. Rick truly cares about the Customer being satisfied.
02:43 26 Nov 20
Bought our camper there great people to deal with got showed how to work everything by bill he did a great job
14:21 21 Nov 20
Steve , our salesman, did a good job showing us the RVs available at RVOne and worked really hard to get information on each unit. We are very happy with our 2021 Thor Axis 24.1.Phil helped us get extra solar, an inverter and auto levelers installed. He also helped us get the accessories to get us started camping. Bill was so patient during our walk through and answered all our questions. Then answered the same question again when we need to... hear it again! Overall, a wonderful experience.😊read more
21:48 10 Nov 20
Victoria was super helpful and showed us many types of RVs!
02:14 08 Nov 20
If you need a salesperson ask for Ryan. Youg man trying make his position. Shows you what you want in your priceline and your needs . No one here was pushy or tryed to steer us to something we can't afford or didn't need. They took the time to give us prices with our trade in. I am very very picky with whom I trust to deal with. My opinion is that you can trust them here. If we decided on one of their lines, we would feel comfortable buying here... from Ryan!!!!read more
22:43 07 Nov 20
1st time camper owners! Bill was so friendly and helpful with the demo!
14:49 07 Nov 20
Great customer service and no pressure sales. They made our first time buying an RV easy. We’ll always go here from now on.
17:03 06 Nov 20
I am a big fan of RV One. Just left there an hour agoSimply the best.Mark Strolls one of the owners came in was great seeing him knew I was going to be there so it was greatJake manager of this RV One brought up in the business by Mark and keeps Marks arrived fabulous.Jackie parts service. Rep.. omg fabulous took time to hear me out, took pictures wrote everything up and checked each item as progress was being done.Ray and A Techs really... knew there stuff, great great Techs.Paul Supervisor of the service shop Fantastic made sure every thing was just right and made sure I was taking care of 100 percentAll the workers here dynamite blows your mind how helpful and caring every employee is.I give the RV ONE Company and teem 1 Thousand percent.Thank you Mark and your RV ONE TEAM.read more
13:31 05 Nov 20
Its the only place to buy your RV
14:35 29 Oct 20
Purchased our camper trailer early this fall. We worked with Sales Mgr. Mike. On his team was MacKenzie, who was our sales person. MacKenzie did a fantastic job. Her Customer Service is excellent! She has continued to help us even after the sale was complete- the mark of an awesome sales person! RJ in finance was great to work with and did not make us feel pressured, which we appreciated! In Service we worked with Miesha as our Advisor-... excellent job taking care of us at delivery and afterwards with a few small issues. Kaleb and Wild Bill did a super job of walking us through and explaining everything to us with much patience! We would recommend RV One in Altoona, ask for any of those we mentioned!read more
21:30 23 Oct 20
Adam gave us a great demo! Excited about our coach!
11:57 23 Oct 20
We picked up our Basecamp this week and had a great experience. Adam Krueger was thorough and very patient as we went thru the inspection with him. We asked many questions and he took the extra time to answer everything, plus gave us additional input on things we didn't know to ask! Michael Farlan was great to work with from the very start. AND somehow got our camper 3 weeks ahead of schedule! Phillip also helped by making the paperwork... simple. Thanks, Guys, for all your help!!!read more
20:02 20 Oct 20
We stopped by RV One Iowa 2 weeks ago on a long cross country trip. We are existing RV One customers who purchased our Motorhome at another RV One store. We were allowed to stay overnight, we were given service assistance and treated with more hospitality then we have ever experienced. Their manager (Jake) was outstanding and their 2 service techs were very knowledgeable and courteous. This dealership is conveniently located off the highway... and they have a large and beautiful facility. I also appreciate the convenience of the multiple locations of the RV One network.And, I am certain that there are many very positive reviews that are just not posted.read more
03:32 20 Oct 20
My wife and I purchased a 2021 Newmar coach which included a trade-in. We had an absolutely great experience from the deal making with Jake, the financial division with Austin, the service division(Blue Ox hitch) with Philip and Austin(different person) and others, and ending with the remarkable delivery experience with Adam and Jill over nearly 4 hours of information transmission. Adam was a virtual treasure trove of information and a... delightful young man to boot. We look forward to many years of partnership with RVOne in Des Moines.read more
22:02 18 Oct 20
We had a great experience when we visited RV One, our salesman Ethan was probably the best salesman we have had! His patience explaining things and showing us other products was unlike no other. He wasn’t pushy with us and gave us time to think about it and when a new camper came to the lot he let us know. We found the right one and he and the sales manager worked with us to give us the best price possible. Our demo from Kaleb of the unit was... outstanding and went over everything in detail! Jill in the service dept has been a real pleasure to work with and has attended to all issues we have had! Overall a great experience at RV One!read more
01:56 07 Oct 20
I would like to thank the entire team that helped my wife and I complete our Airstream purchase. Particularly in this review I want to thank Adam in the service department who went above and beyond to make sure we understood all of the workings of the unit. Additionally, Meisha, Service manager was very helpful to us.Jeff Rupp
19:44 06 Oct 20
From the very beginning to the very end great customer service Brandon Honeymon was my salesperson outstanding. Pulled out all the stops to get best price. RJ the finance guy absolutely outstanding dropped our interest rate. Bill and Jill helped us with our demonstration walkthrough they were both very very nice and very knowledgeable this place absolutely rocks if you plan to buy a motor home please don't hesitate to go to RVone!!!!
23:21 02 Oct 20
After a really tough start in getting our RV delivered - over two weeks late and still had issues... the experience was saved by Adam and his great customer service. He was very thorough in explaining all the details. His walk through was done with great care and completeness. If you ever buy an RV from RV One make sure you get Adam to do your walk through.
05:21 02 Oct 20
Cole and detailers were great preparing my new diesel pusher at last minute. Cole went above and beyond and even filled the tank with water as I had a long trip ahead of me. Jill was a pleasure to work with and very friendly Handling all the paperwork. Brandon the sales manager got my long distance deal all set up before I arrived and the coach was better then I expected. Sales associate that I do not know the name of unfortunately that was... helping Brandon even offered to get me food and drinks while I was waiting for the final details for the coach to be finished. The dealership itself was very clean And very large with a huge selection . Would highly recommend The entire team at RV one superstoreread more
16:59 01 Oct 20
Adam gave us a thorough demo and was very informative and courteous. Thank you!
21:04 29 Sep 20
Adam ,mike,and meisha were great very helpful will bu here again
20:37 29 Sep 20
Two weeks ago, on Sep 14th, we picked up our new Airstream at RV One in Des Moines. We would like to say a big THANK YOU to Adam for an excellent demo session. His kindness, helpfulness and patience to answer every question we had, made our first Airstream experience just awesome. Adam was very well prepared for the demo and is an experienced, perfectly trained Airstream specialist. Thanks again, for a successful handover @ RV One in Des Moines!... Christiane & Werner from Seattleread more
20:48 27 Sep 20
Very friendly and helpful!
23:18 26 Sep 20
We searched for the perfect travel trailer for months and finally found one at RV One in Des Moines. The service was excellent. Rick Wetzel was extremely kind and helpful, he explained the entire process, was prompt to answer any and all questions we had before making the 9 hour drive to their dealership. Once we arrived, Mark showed us everything we needed to know about the unit, he was extremely knowledgeable about how everything works and... offered advice on things we may not have thought ask about. Misha was also very helpful to explain the different sway bar options we had and was prompt to get everything together for us. The guy who installed the sway bar for us did a quality job and thoroughly explained how to hook everything up properly.Our experience buying a travel trailer from RV One was exceptional and we would recommend to anyone looking to buy a camper.read more
20:36 25 Sep 20
We bought our Thor Gemini 23 TR motorhome in 2017. Philip in the service department has been fantastic. Most times, we complete the electronic service request and receive a call back the same day. Our service requests have been promptly and professionally handled. Many dealers create a pleasant buying experience, as does RV One in Des Moines. But this dealer also gladly services what they sell, and we would and have recommended this dealer to... anyone interested in purchasing an RV. Thank you, Philip! Greg Smithread more
19:31 22 Sep 20
My dad just recently bought an RV here and had a great experience. Our salesman Ethan listened, was not pushy, and was very courteous. Kaleb did a great job with our walk through of the camper before taking it home. He was very detailed, thorough, and answered all of our questions. Overall we had a great experience here.
02:27 17 Sep 20
Had a great experience with a purchase of an airstream flying cloud. They did an excellent job in prep and walking me through the camper.
00:51 05 Sep 20
I purchased an RV from RV One of Des Moines and was very pleased with the whole experience. I didn’t feel pressured at all throughout the buying process, and the staff treated me like gold. The manager Jake Kalil was very professional and really made the purchase go smoothly. I wouldn’t hesitate to recommend this place to anyone looking for great RVs at great prices!
Jerry Van Horne
00:13 04 Sep 20
Ask for Drew!
13:20 28 Aug 20
Worked with Austin over the phone and text message. He was very helpful and always very patient with my wife and I as we looked at many different options of trailers. Austin provided other options we hadn't looked at. Really appreciate the service at RV One!
03:39 27 Aug 20
Very good I will shop there soon.
Cynthia Streb Wallace
23:36 14 Aug 20
I had been to this store a couple years ago so I wanted to see what they had in 5th wheel trailers. We pulled into the yard, got out of our truck, and found that the RV's were not locked so we could go in them and look inside. We looked at and compared several models for about an hour and a half before a sales person showed up. Some might say this was not good customer service but for us, it was great as we are just starting our search and... didn't want to get pitched to. I didn't want to waste their time when we were able to just look.read more
13:44 05 Aug 20
I worked with Stephen on the sale of our new camper. He was awesome. Kept me updated frequently, made the next steps easy and gave me a great deal!! The training staff was great as well. RJ in finances was very easy to work with as well. I felt like they had all the time in the world for us. I would strongly recommend RV One. There is a lot to be gained by buying from a dealer- especially people this committed
00:28 04 Aug 20
This is our second camper from RV One Superstores and we have always been treated fairly.
20:41 23 Jul 20
Brandon was a HUGE help in making our buying decision. This was our first motorhome (have camped for years), so we were a little nervous! BUT he helped keep us calm and collected and we have been nothing but happy with our Sunseeker since! Would highly recommend Brandon and the Sunseeker brand for any motorhome enthusiasts! 🙂
14:40 22 Jul 20
My wife and I had an amazing experience with Megan she worked very hard to help us. Megan even stayed after her shift, and went above and beyond, helping us find the right fit . Megan customer service is impeccable!So if you go in to RV One, ask for Megan but only if you want good service.
22:39 21 Jul 20
Bought a Rockwood Mini Lite from Brandon last summer. I had a minor issue and called him just yesterday to see about getting in with service. He had helped me over the phone figure out my issue and I got it taken care of without having to bring it in. User error - whoops! It's nice to have a salesperson who delivers after the sale (even a year later).
20:28 18 Jul 20
Purchased a Class A motorhome from Brandon. He was a pleasure to work with from beginning to end. He even had the coach moved from Florida to Iowa for us. He was also paramount in us overcoming numerous service issues before and after delivery. Brandon was responsive, understanding and showed true concern. He went above and beyond our expectations.
03:26 15 Jul 20
Bought a White Hawk bunkhouse model and worked with Brandon in sales for many weeks (made him work hard to earn my business). Had some minor issues with the camper after taking it, but Brandon and the service department worked diligently to keep me happy. Great experience and haven't had a single problem since with the camper. Will be back to upgrade!
23:54 14 Jul 20
20:54 11 Jul 20
Great selection, huge inventory, nice sales staff.
18:16 11 Jul 20
altoona as outside mall
18:33 10 Jul 20
I can’t thank Brandon Honeyman and Mike Farland enough for their help before, during and after the sale. They have Helped me so much with my camper in getting all the issues resolved. They were very professional, knowledgeable and cared about my concerns and helped me work through them. I would highly recommend these two at RV-1 in Altoona.
14:49 10 Jul 20
Went in to look at Gas and Diesel A Class motorhomes. Met our salesperson, Brandon, who was an incredible help on the differences between gas and diesel, as well as the differences in manufacturers. Couldn't be more pleased with my experience! Brandon has been great with follow up as well, and is accessible for any questions I have. Would highly recommend the dealership and Brandon!
03:22 10 Jul 20
Worked with Brandon on the sales side - he helped immensely with our decision and picking the exact right unit. Got the chance to meet Mike, his manager, who went out of his way to make sure our experience was nothing short of amazing.During our demonstration we got the chance to meet Robbie, who was also a great help since this was our first camper. Our demo tech Mark was incredible and made sure he took his time showing us the ins and outs.... Being an experienced camper himself, we were beyond pleased.Will be referring each and every friend to the dealership and can't wait to make amazing memories in our camper!read more
17:44 05 Jul 20
Missy was our sales person. She was awesome. Ordered our Rockwood2104S when the lockdown first started. She was easy to work with plus gave us a great deal. When unit came in she sent a Youtube walk through to us. Then scheduled a time for us to come pick it up.Everyone friendly and easy to work with. Everything was checked out and gone through before we got there.Great experience. Plus Missy gave great air hugs!!👍
19:33 13 Jun 20
Worked with Brandon. in the Des Moines superstore in the purchase of a class C motorhome After much research we agreed on a good price and they offered the best interest rate we could find. I am always concerned with service after we buy a unit so personally met with new service manager and felt comfortable. We took a long time in making a decision after comparing different models and dealerships. Never did we fill any pressure. Long story short... I would recommend RV One and Brandon. for a good buying experience. My wife and I met and enjoyed talking to Mark STROLLO one of the three brothers in the RV One superstores businessread more
01:05 13 Jun 20
Loved it got in and out with our new camper very clean and help full staff thanks RV one love our camper
01:26 06 Jun 20
We looked for over 6 months for the right camper. We kept going back to a Jayco with a certain layout. We live 2 miles away from a Jayco dealer, but they were hard to work with. My parents had bought a camper from RV One a few years ago and told us to look there. We were hesitant because it is 6 hours away. From the moment we sent a message, they took care of us and we felt valued. Missy and RJ answered all of our questions and helped us... find the right one within our budget. They had it all ready to go when we got there and the guy did a great job giving us the demonstration of how everything works in our camper. We camped in it 2 weeks after bringing it home and could not be happier with it!read more
22:15 30 May 20
Just finished the purchase of our brand new Entegra motorhome and couldn’t be happier with Liza and the others at RV One. They gave me a very competitive price right out of the gate without giving me the run around. They also went the extra mile to add on some aftermarket features so that our unit had everything exactly as we wanted. I highly recommend them to anyone buying an RV!
21:35 30 May 20
Michael F. was an amazing help with getting me and my family in our first Travel trailer, he went above and beyond to help us out and make our trip 100% worth it. We will be coming here in the future and sending all of our fellow campers here to see him 😀
21:28 30 May 20
Wow,,, what an awesome experience. Super friendly staff. Non-pushy sales people. Walk around everything is open, tons of inventory. Very impressed!
22:11 10 May 20
15:51 07 May 20
Really want to thank Missy our sales rep for finding us correct answers to any questions we had and helping to work a great deal on our trade! Dennis gave us great instructions on using the unit and both he and Missy were available for questions we had days after the purchase! So appreciated!!
19:01 02 May 20
Had just signed a contract for a nice little camper that I was excited about picking up the following week, but an unexpected major expense occurred a few days later, which made the camper less affordable for me. Jake let me out of my contract, when they didn't have to, which I greatly appreciate. I'll be back. asappreciate
00:47 09 Feb 20
Megan is great to work with
02:53 27 Jan 20
Huge variety of campers in stock.
18:24 21 Jan 20
We were in a hurry to trade RV for our upcoming winter trip.Steve Garrison in sales worked hard to get our business.The purchase process was relatively painless.They worked quickly to get the motor home ready in two days, and did a nice job on presenting it. The finance department did a quick and nice job.The service department has been readily available for the few minor issues we had.Very satisfied.
21:40 14 Jan 20
I purchased a Cornerstone at the Hershey RV show. It was delivered to RV One at Altoona, IA. for pick up. The coach was ready when we picked it up. Technician Austin conducted an extensive briefing on all systems and took care of a few minor items. He even gave us his private phone number in case we had any questions. We were very happy with the service. There were some delays with the paper work from the eastern dealer. The coach has performed... well and Entegra coach is very easy to deal with and responsive to any inquiries.read more
14:37 02 Jan 20
Its great working with them. We look gorward to working with them again in the future
13:17 24 Nov 19
Lots of selections
22:46 04 Nov 19
I purchased a Jayco North point from them. I have been back for service a couple times. Once for warranty work. The women at the service desk walked through with me all of my concerns and even put a stick on them so they didn't get over looked. The latest for winterization. Austin, the tech was very friendly and infomative. I'm new to camping and in both cases I didn't feel like I was talking to a service advisor and a mechanic but fellow... campers. They both have camped and offered suggestions for me and shared their experiences. I have enjoyed my experiences thus far.read more
22:51 26 Oct 19
The staff was friendly and helpful. Very informative. We bought a 2019 Jayco Greyhawk 29mv . There was some minor concerns on the walk through. They corrected them on the spot. Thank you for a very pleasant experience. Jim and Jeanne Cateron.
23:48 22 Oct 19
Very professional service and respectful. We purchased a Newmar from RV1 and look forward to to a long relationship keeping our Ventana serviced in Des Moines.
18:11 17 Oct 19
A great experience with Amy and Mike for a winterize of the trailer. Mike explain how the process works with me. Amy was very helpful with the overall customer service.
13:45 17 Oct 19
Helpful. And variety of RV's
21:34 16 Oct 19
Super friendly service, more than happy to answer all questions or ask someone to find out the answer if they do not know. Did a walk through of the unit we got and they left me with no questions showed me everything made me feel like I knew what I was doing. Great experience.
17:26 10 Oct 19
Our experience at RV One in Altoona has been nothing but superior. Our Service Advisor, Markayla Mahr, is the best we have ever dealt with. Her commitment to our satisfaction is above board. We have had the best experience with her; she's awesome at communication whether it be via email or over the telephone. The guys in the service bay are outstanding as well. Mike and Mark are extremely knowledgeable and ready to help with any questions... we have had. My hope is that RV One realizes what great people they have working with their customers and does everything in their power to keep these folks onboard. Thanks Markayla! You ROCK!read more
21:53 01 Oct 19
RV OneHalfway through our 10,000 mile maiden voyage in our new Pleasureway XLTS we encountered heavy rains and water leaks over our cabin door.We were near Des Moines Iowa and made a unannounced service request with authorized RV repair dealer RVOne. We were more than impressed with their willingness to help us that same day. They collaborated with Pleasureway Warranty and resealed roof areas that were leaking.Every customer service... individual I encountered"moved the agenda forward." These individuals included:Sophie. Parts AssociateMarkayla. Service Advisor...and the one who assisted me directly and most often...she rocksAbigail. Warranty AdministratorAmy. Service ManagerMike C. Technician…did the awesome repair…knowledgable and diligentI am grateful for their help today. They went beyond what is reasonably expected on such short notice. I would recommend RV service with RVOne based on today's experience with this dealer.read more
18:07 01 Oct 19
Sophie went out of her way to help me with a problem and spent time to find the right person to help me. Mark took the time come out and explain how to fix the camera. Great job
20:28 30 Sep 19
Great selection and a friendly staff
03:54 15 Sep 19
Today we had the pleasure of buying our first pop up camper from RV One Superstores in Des Moines. I say pleasure, because the entire team made it a fantastic experience. From Steve our salesman, to RJ the finance guy, to Matt the sales manager, to the prep/demo team, we couldn't have asked for better service. They were professional, courteous and very detail oriented. After visiting two competitors' locations, we were blown away by the... difference in our experience here! I highly recommend RV One Superstores in Des Moines. You won't be disappointed. We are proud to be a customer of theirs, and foresee future business with them.read more
19:45 05 Sep 19
Clean and amazing place to see the first time there...
16:14 17 Aug 19
The people are great. The deals was good. The prep process takes a little longer than what it should. 5 days to prep an RV from the time it's paid for is too long however they were accommodating.
23:52 10 Aug 19
The staff were very nice and professional... thanks yall for helping out on our journey , love the Airstream!!!
20:52 03 Aug 19
Very nice staff wonderful inventory.
Brian Ingram Jr
00:23 30 Jul 19
Sales and finance was and is top notch great attitudes great atmosphere!!!
00:38 09 Jul 19
Very knowledgeable and extremely helpful!! Their whole team are awesome
00:09 30 Jun 19
Huge selection of rv's! I liked how the salespeople were not pushy as we are just in the research phase to end up fulltiming.
00:26 26 Jun 19
Best RV purchase experience I have ever had and I have been buying RV's for 40 years. All aspects of my purchase were exceptional- from my salesperson, financing, front desk paperwork and demo. And my purchase price was exceptional too. I would recommend RV One to everyone.
20:30 20 Jun 19
Heidie White was super helpful and found exactly the right RV to match my needs. She listened to what I was looking for, helped me navigate through some hesitation, and presented me with a manageable number of options to choose from. We have been very happy with our purchase and have spent lots of time exploring Iowa and surrounding areas.
00:13 24 May 19
Amy in service did a great job accommodating some warranty work on our Airstream at short notice today. We appreciate their efforts so much.
21:49 23 May 19
This RV dealer is probably one of the best I have visited. We are in the market for our third camper and our sales person Austin was very pleasant. His knowledge of the products was stellar. This dealer sells Airstream trailers! We are hooked! We may have a new one in the driveway soon!
15:39 17 May 19
So many choices. Clean bathrooms. Comfortable couches and free coffee!
13:32 14 May 19
Huge selection. We were allowed to wander in and out of RV'S without someone looking over our shoulder. That was great. Great store
19:17 04 May 19
Our experience with RV one in Des Moines was wonderful. Everyone we worked with made the process smooth, and they were very professional. Pickup was quick and easy. Chelsea Kowalski with the National Sales department was especially nice to work with. She was extremely helpful, kind, and made sure we knew exactly what was going on in each step of the purchase.We got an amazing deal!!!
18:49 29 Apr 19
Very pleased by the professionalism and helpfulness of this RV dealership after hearing so many negatives about other dealers in the RV industry. It's a low stress, no pressure environment. Everyone was patient and helpful in answering questions and walking me through the process. I got a very good deal and the RV I purchased was well-prepped and ready for the road. (That didn't stop me from making a few newbie mistakes with it but that's to... be expected.) I would not hesitate to recommend these guys to others. The sales, service, and finance departments I dealt with were all great.read more
21:06 06 Apr 19
Great place for RVs, great selection in every price range.
22:53 30 Mar 19
Great people..love it there..just bought a very nice motor coach..horse shows here we come..
21:14 11 Mar 19
Excellent facility, kind employees
00:19 08 Mar 19
Bought a used camper but got treated like I bought the most expensive one on the lot. Great service from everyone I dealt with from sales to finance to the service guy who did my walk through.
00:17 05 Mar 19
Great place to get an RV!
17:27 18 Feb 19
They have alot of campers to choose form
04:59 15 Nov 18
Well I shopped around.Both ottumwa and highawatha and ran into less than 1 star dealers that had no respect for potential buyers.I had a friend purchase a new rv from RV 1.He told about his great experience so I gave RV1 a shot..Called and told them exactly what I was needing.RV 1 called me back within 20 min. With the best offer ever.Within 24 hrs RV 1 and I had closed the deal.If you want Quality and respect from a Rv dealer then... contact RV 1 in altoona iowa.AWSOME SERVICE FROM ALL THE STAFF AT RV 1 IN ALTOONA IOWA.THANK YOU.ALSO THANK YOU FOR RESPECTING VETERANS...TJ RICH. US NAVY VET.read more
16:54 29 Oct 18
I can't say enough concerning the management, sales and service staff for RV One of Altoona. They have constantly exceeded my expectations...and it was a year from my first exposure to this organization to when I actually purchased a Jayco Greyhawk from them!Matt, Pheng and Corey are true professionals and I would highly recommend to anyone that they see these people if in any way interested in pursuing an RV purchase!They are simply the best... in the Industry!read more
22:00 19 Oct 18
I have purchased two units from RV One. Both times the price was fair. The most recent purchase they went way above. I actually just left their office thanking them in person. I had a warranty item that had to be repaired at the Cummins/Spartan dealership. (A minor issue. Just a tear in the boot on the steering column.)When I went to pick up my vehicle, I waited over an hour while Cummins/Spartan was trying to figure out who was... responsible for payment (Spartan or Entegra). I became frustrated with Cummings/Spartan. After waiting over an hour, I called RV one with the predicament and they called Cummings/Spartan while I was still waiting there. Within 15 minutes I was on my way.Very Pleased.Yes. If I ever upgrade, I will go here.Thank you RV One.Eric Garnerread more
16:59 05 Oct 18
Nice place to look at campers
23:01 24 Sep 18
Great experience. We ordered our 1st motorhome (Newmar Dutch Star 4369) and picked it up at RV One - Des Moines on 6/28/18. Our service technician, Austin, did an excellent job explaining everything we needed to know to operate and use our 1st motorhome. During the Demo, he let us know when we should take pictures and videos to keep for future reference to remember certain steps and procedures. He went above and beyond what we expected. ... Further, he informed us that our chassis manufacturer (Spartan) has additional training that may be beneficial. We took the training and it was great. Thanks very much!!Randy and Susanread more
02:45 23 Sep 18
Outstanding selection of exactly what we wanted. Competitive prices.
04:03 18 Sep 18
On Saturday night at a campground outside Iowa City we lost all power (shore and battery) in our travel trailer. As this was after closing time at all RV repair shops in the area, we decided to travel to Des Moines, spend a couple of nights in a hotel waiting for Monday morning and then go to a dealer representing out brand which happened to be Des Moines RV. As we live in Georgia and are on our way to the west coast on a several months long... road trip it was very important to us to get our problem resolved as quickly as possible. Without appointment but hoping for the best we drove up to the dealership half an hour before opening time Monday morning and there was Thomas already busy in the shop. We explained our problem and he started working on it immediately and half an hour later he let us know that our problem was fixed. As we had been prepared for the worst, it was a tremendous relief to be able to continue our trip without further delay. We are tremendously grateful for the professionalism and absolute dedication to customer service that Thomas and the service department showed us. You guys are the best.Thank you.read more
18:33 13 Sep 18
Best experience I've ever had purchasing anything. The salesman Mike was great to work with, if he didn't know the answer for my question he worked hard at finding the answer, and best of all no pressure sales. The financial guy was great to.
19:01 10 Sep 18
Pheng was very helpful to me and my wife in helping us tour the various Airstreams on their lot.
17:25 09 Sep 18
Taylor did a fantastic job with all of our questions and concerns, if he was unsure he made a point to find the answer for us. From sales to the final walk thru we couldn't be happier with our new Jayco Eagle 355MBQS. Great job guys and gals.
02:02 17 Aug 18
Our salesman, Rick, is awesome. If he doesn’t know something about a rig he does not make it up, he asks for the answer. He knew what we were looking for and he called us as soon as they got something in he thought we would like. He genuinely cares about his clients and not just about selling a rig. Thanks Rick!!!! Mike, the sales manager, is equally as caring. They truly work together to take care of their clients.
20:49 13 Aug 18
23:10 11 Aug 18
Nice new store great staff
21:14 28 Jul 18
Very nice new facility's, also no high pressure sales. We really enjoyed our visit.
21:32 25 Jul 18
We ordered a 2019 Entegra Cornerstone back in February through RV One of Des Moines. First of all, they’re pricing was significantly less than any of the big stores throughout the country that carry the Entegra products! We came out to Des Moines on 23 July to start our delivery process. I cannot say enough how awesome the crew at RVOne of Des Moines were! From Pheng, our sales guy, to Kiera and Andrew in the finance department, Matt, the... general manager, Austin, our five-star lead technician who did the walk-through and Cory in service, they all worked their rear ends off to get us a smooth delivery. We had an issue that required a new part that was not going to be able to be shipped until Friday, the 27th. We needed to be on the road no later than Thursday. They thought out of the box and managed to get us the replacement air conditioner that we needed and we completed the delivery process on Wednesday with a 100% road ready motorhome!! I would highly recommend RV one of Des Moines if you are looking to purchase a quality motorhome with awesome employees that get the job done!Gregg and Jodi Budenaersread more
00:38 01 Jul 18
Very nice people
19:38 30 Jun 18
16:59 28 Jun 18
Always very friendly and helpful. Thank you
00:02 21 Jun 18
Very courteous and informative. Staff here works very hard tell me find the right camper for my family for the right money.
16:36 20 Jun 18
I had a great experience at RVOne in Des Moines. I wasn’t planning to make a change from my TT yet wanted to learn more about class B options. They had multiple Airstream Interstates available. I received a fair trade on my current TT. Michael was great to work with. He was attentive and answered my questions. He was accessible and willing to help. Andrew was helpful and knowledgeable during the purchase process. He too answered my... questions and provided great assistance. Austin conducted my demo on the day of pick up. He was very informative, and patient with all of my questions. He was clearly knowledgeable and knew the unit. I am thrilled with my new Airstream. Thank you all for making this dream come true for me!read more
00:50 10 Jun 18
Awesome! We just brought our new pop-up camper from Florida to Iowa on vacation this week and had a couple issues with it. I went in this morning and Mark did an awesome job of fixing everything - he went way above & beyond!! The new store is a fantastic facility, everybody was very helpful and friendly and they even have a great coffee machine.
04:17 26 May 18
Great service, people were respectful and very kind
21:27 09 May 18
I work here
22:12 02 May 18
We had the best experience at RVOne! First, we saved almost $10,000 on our 5th wheel vs buying in our home town. 2nd, pick up was easy and they did a thorough walkthrough and answered all of our questions.We will absolutely use them again in the future!
16:19 26 Apr 18
We purchased our first travel trailer from RVOne. I was quite nervous heading into the process. Our experience withe RVOne was wonderful. We purchased the unit via email and phone while we were living overseas. The Sales staff was helpful and not pushy. After the sale, our point-of-contact, Kiara, was very communicative and responsive to our questions.Once arriving back in the US, we were traveling from Texas to Iowa to pick up the unit.... Therefore, it was important to us that everything was ready... and it was. The demo and service person was great and helpful. We did not feel rushed and left confidently with our unit.We had some issues with getting the trailer registered in Texas (due to the TX, not RVOne). Madison was incredibly prompt and helpful to provide additional documents and letters to help us avoid steep tax filing penalties.All in all, we could not be more pleased with the trailer, the service, and the experience we had at RVOne. Thanks to the entire team.read more
02:46 25 Apr 18
Very Knowledgeable sales staff. I worked with Malina Carper -highly recommend!
01:26 27 Mar 18
We just picked up our Jayco Seneca on Friday and brought it home from Iowa to Oklahoma and although the unit had some minor bugs, our experience with Des Moines RV was great! I want to especially thank our tech Austin who not only gave us a thorough demo on pick-up day but also really went above and beyond to talk me through a stuck slide over the phone after I got home. Thanks Austin, I really appreciated you bailing us out!!!
14:16 20 Mar 18
This review is for people looking to buy after doing research online. I had done all my research online for the rv we wanted. So I was sure of everything when I made the call to Des Moines RV. The few questions I had were answered by our salesman Jacob. He couldn’t have made the process any smoother. Kiara was also perfect in answering questions for setting up the payment. We didn’t want to pick up the rv right away, because of the winter... weather. So we set up an appointment about a month out. We arrived at the showroom on Saturday to finish the paperwork. Greeted by a nice salesman and helped finishing the paperwork by a very nice lady at the counter. We then headed over to do our run thru. We had a terrific time learning about our new rv from Austin. He did a very good job of making sure we understood everything about our new rv. This was the first time seeing the rv, as we live 4 hours away. So we had the normal apprehensive feeling of is everything going to be alright. Well let me tell you it is. The whole process couldn’t have been better. I will be suggesting Des Moines RV to anyone who is looking at buying an rv.Enjoy your new location! And thank you for making our new rv purchase so smooth!!read more
18:31 05 Mar 18
Our salesman John Kluding was awesome. He stayed in contact with us and made sure we knew what was going on every step of the way. I would absolutely recommend this business and him as a salesman.
17:12 28 Feb 18
Our salesman John Kluding was great. Very helpful thru the process, patiently answering our questions without pressuring us and got us a great deal.Also Jerry did a great job on our delivery demo. Will recommend to others. Thanks !!!
14:07 27 Feb 18
Our salesman John was very helpful. He asked many questions about what we were looking for and how much we were looking to spend. To make sure we got exactly what we were looking for. John has kept up with us until the very end. Even called after Ward to make sure we were happy with our purchase.
17:14 22 Feb 18
OUR ENTIRE EXPERIENCE FROM START TO FINISH WAS AMAZING. MY SALESMAN’S NAME WAS JOHN. HE WAS KNOWLEDGEABLE ABOUT THE PRODUCT. HE WAS VERY PATIENT WITH MYSELF AND MY CHILDREN WHILE WE EXPLORED OUR OPTIONS FOR PURCHASING OUR CAMPER. I WAS INTRODUCED TO THE FINANCE MANAGER NAMED KIARA WHO MADE OUR FINANCING OPTIONS QUICK AND CONVENIENT. WHEN WE TOOK DELIVERY OF OUR CAMPER THE TECHNICIAN NAMED AUSTIN WAS VERY THOROUGH AND PRECISE. HE HELPED ME GET... ACQUAINTED WITH OUR NEW CAMPER AND ALL THE FEATURES. HE ALSO SHOWED ME HOW TO PROPERLY MAINTAIN MY INVESTMENT. OVERALL, I COULD NOT HAVE ASKED FOR A BETTER EXPERIENCE. I AM PLEASED WITH DES MOINES RV AND WILL BE RECOMMENDING THEM TO ANYONE LOOKING FOR A SOUND INVESTMENT AND WONDERFUL EXPERIENCE AS WELL!read more
16:09 22 Feb 18
Our sales person Michael was Excellent! He stayed in touch with us and made sure we knew what was going on every step of the way. I would definitely recommend this business.
20:52 13 Feb 18
Great help to fine the right RV for us!Very professional yet down to earth.Made sure we understood every step of the financial aspects. Loved our experience with Des Moines RV. Thank you Kiara and Chad! Can't wait to pick up our RV. Jack and Frances Brown.
01:35 13 Feb 18
We are so excited to use our new Jayco Redhawk. Thank you to the staff of Des Moines RV for being helpful and knowledgeable. We have been blessed with a great sales team, (Thanks Michael for your patience) good communication on setting up the paperwork, the demonstration, the technicians that showed us the tricks to having a successful experience with our motorhome, and the help with all of our questions, since we are first time buyers. We look... forward to checking out the new site in Altoona and I'm sure we will have some more questions once we get started on our new adventures.read more
19:50 11 Feb 18
My husband and I are very excited to share our experience with Des Moines RV. Our sale person was Mike Farland he was very friendly and knowledgeable. He was able to answer every question that we had and helped us with our new travel trailer. When we went to go pick it up the demo guy name Austin was very helpful and answered every question and he took his time showing us everything we needed to know before we took it. I would recommend this... place to anyone.read more
02:26 06 Feb 18
Sales guy was great. Sorry forgot his name...terrance? Dropped price worked hard to make sale and didnt hover over us.
21:17 03 Feb 18
We have bought 3 campers from them. Jake is an awesome guy to work with.
11:43 25 Jan 18
What a great group of people! Sales, finance and service. All members were friendly and helpful. Answered all of our questions. Treated with respect whenever we were greeted.
15:27 23 Dec 17
Everyone at Des Moines RV was very friendly. Thanks to John our sales person for your patients with our questions and getting the answers. Thank you also to Jerry during our demonstration. Very informative on our unit and answered every question we ask and told it in a way that we understood. Overall a great purchase experience. Thanks again Des Moines RV.
01:19 17 Dec 17
Our experience at DSM RV was wonderful. Chad Burnett, our sales person, was so knowledgeable and patient with us. He took his time and showed us everything available within our parameters. The finance process was flawless. Would recommend them to anyone.
01:45 21 Nov 17
We just recently purchased a 2017 Jayco Eagle 339FLQS fifth wheel camper. Our salesman John Kluding was very helpful in the process, showing us different models, and helping us to finalize our decision on the perfect camper for us. The finance process was easy and we have gotten great customer service so far.
20:30 29 Oct 17
From the moment we met our Sales associate John Kluding we knew we were where we wanted to be. John and all the staff we came into contact with from John to Jerry who gave us our walk through. Everyone made it a wonderful experience! We had a major breakdown in our camper in Desmoines Iowa and had to get something within a week. We explained what would fit our needs and our needs were more than met. The staff at Desmoines RV are definitely a cut... above the rest, they were preparing for a upcoming RV . show in the area then we show up with all our needs and we just couldn't be happier!! This being the 4th travel trailer we have purchased, we knew they really put forth effort to find what we needed and get us on our way!! We would highly recommend them and especially the Sales associate John Kluding!!Thank You Desmoines RV! !!!read more
16:18 25 Oct 17
02:27 11 Oct 17
Very friendly staff and great prices and lots of choices
18:45 09 Oct 17
We just purchased a 2018 Jayco trailer. It has the exact floor plan we were looking for. Our salesman John Kluding was very professional and helpful in our decision to purchase. He was informative but not pushy. We feel that we were given a fair price for the unit. The demo was conducted by Charlie, he did an outstanding job of showing us all about the trailer and it's functional systems. He didn't act rushed and was willing to give us as much... time as we needed to learn about our new trailer. I would highly recommend buying from Des Moines RV.read more
22:57 27 Sep 17
Absolutely awesome, had some issues needing addressed and the staff did not hesitate to look at everything. Upon completion did a follow up walk with me on issues. I had intentions that I would have been without my camper for days and within hours after dropping it off I received a phone call that it was completed. After hearing about all the bad reviews about a place down the street I was sceptical of any service work that may have to be done... to our camper from anyone! They proved to me they are top notch!! I do highly recommend them to anyone!read more
05:37 14 Sep 17
Our sales person,Steve Garrison, went above and beyond to help us determine the best fit for our needs.I encourage you to start your own search for the perfect RV with this dealership and ask for Steve.They had a great selection of manufacturers to choose from and are in the process of expanding into their new location which will allow them offer even more units to meet your individual needs.
18:24 28 Aug 17
Our family just recently purchased a 2017 Jayco RV from Des Moines RV. The sales staff was knowledgeable and helped us understand what we were buying. The price was very fair and beat everywhere else we looked locally. A standout experience was our 2hr demo once we purchased our RV where they walked us through how to use all the features. We even videoed it for future reference. We would highly recommend Des Moines RV to anyone interested... in buying an RV.read more
16:41 23 Aug 17
Great customer service
04:12 18 Aug 17
04:08 21 Jul 17
I saw an advertisement in the Sunday paper for a travel trailer that I was very interested in. I called and talked to Michael Farland and set up a time to see it. He was very friendly and helpful, it was exactly what we were looking for . He and Ashley helped us get great financing, and within a week we were camping!! I would recommend this dealership to everyone . Very open, honest, and down to earth people to work with!Thank you, thank you... !!Damon and Teri Herrold in Nevada, Iaread more
01:44 09 Jul 17
We had a great experience, Jake worked really hard to find us the right camper after we messed up and purchased the wrong one for our family. Thank you so much to everyone at des moines rv and epically Jake. Also the walk through demo was great went through every inch of the camper helped me finish setting up my hitch, so a special thanks also goes out to Jerry.
22:49 28 Jun 17
The salesman treat you like human beings and will do whatever it takes to make you a good offer.
22:01 26 Jun 17
I would like to thank Jake in finance for all his patience and help getting us through the whole process! Also, the guys in service were awesome to work with!! Kuddos to Des Moines RV! Cant wait to go camping in our AWESOME camper!!!
04:04 23 Jun 17
My husband and I purchased our first camper here last Saturday. I can't say enough nice things about Tim in sales! He wasn't pushy and it didn't feel like we were talking to a salesman, just another camping enthusiast. He was able to answer all of my questions and get us set up in hardly any time.Kiki in financing took care of the details and was a pleasure to work with. I hear she's new, you want to keep her!Finally, on Wednesday we... picked up our Jayco and had a wonderful demo with Jerry. You can tell that he actually cares. We had a fairly long demo and he did not rush one bit making sure we understood everything. The ladies in the office were also very nice!!!Reading the negative reviews on here does make me a bit nervous, but if we interact with the same types of people that we did over the past week everything should be fine!My husband and I are VERY excited to take our new camper out this weekend.read more
15:52 12 Jun 17
Great place super happy with my 2016 Jayco travel trailer.
13:48 10 Jun 17
We were just looking to get some ideas on just what we wanted for a smaller travel trailer. Tim Dougherty showed us several, without any pressure, knowing kind of what we had in mind. Found the perfect one for us and bingo, we went for it. Tim was awesome to work with...no pushing or trying to redirect us to something else. Great job Tim....and we LOVE the camper... so far impressed with the quality of the Flagstaff. Thanks!
14:03 09 Jun 17
Michael did an awesome job getting us ready for our new pop up. The service put on the a.c. unit quick and we were camping that weekend. I'll recommend des moines rv and especially Michael! When we trade up that's the only place we will go. Prices are amazing no one can touch what they sell for!
20:51 08 Jun 17
My wife and I bought are new jayco camper 3 weeks ago and love it. Jacob did a great job showing us various campers and fitting us with a camper that fits are needs and no pressure sales. From financing to demonstration of my new camper the team at Des Moines RV made this process painless.
20:25 08 Jun 17
Fantastic they are wonderful to do business with would do it all again
06:26 04 Jun 17
Our salesman Michael farland went above and beyond his way to help us out and find our new camper. We will be doing business again and recommending you to our friends. Thanks for the great service
15:12 31 May 17
16:51 17 May 17
We bought a new RV in September last year. Terrell was great, as well as other staff members at RVone. Service people were helpful also!
02:49 02 May 17
This is Tracy Crees .... Our experience with DM RV was nothing but great! Pheng was our salesman and he went above and beyond on getting us a unit that would satisfy our needs and wants. He was great to work with. We have already mentioned to friends if they are looking for an rv to give Pheng a call. When we scheduled our demo .. We were a little early but waited patiently. Zach (might be spelled wrong) went over the unit with us. He did... a good job as well. We would highly recommend DM Rv to others. Thank you again. We love our 5th wheelread more
15:04 26 Apr 17
This was an easy and uncomplicated experience. Everyone was very helpful and went out of their way to have things go smooth. Our salesman Pheng was interested in us personally and helped us find a trailer that would be a good fit for us. Jake in finance was super flexible to work with. Ron who did our demo was great and went out of his way to show us tips. Thank you!
14:46 17 Apr 17
So far, the experience has been great! Not a single problem occurred during the entire process. Would definitely recommend friends to do business with DSM RV!
16:01 23 Mar 17
Great! If you are in the market for an RV, make sure you shop RV One. I shopped all over before making my decision and am very happy I went with RV One. The price seemed almost too good to be true, the deal was just great and they did not skimp on the customer service. I actually had a break down of our new unit and RV One's staff worked with me the entire time to resolve the issue, Mark S. even called me to make sure it was taken care of. Thank... you RV One! We'll be back as customers again.read more
20:00 18 Mar 17
We purchased a camper from Des Moines RV we worked with Terrel he made our experience amazing! There was no pressure and made sure we found the perfect travel trailer. I would definitely do business with these guys again!
22:08 13 Mar 17
I just picked up my new camper from Des Moines RV on Saturday, and could not have been happier with the process or the professionalism of the staff. Jacob and Ashley in the financing department were fantastic throughout the purchase and were able to find me a far more reasonable financing arrangement than other dealers, Andrew was a knowledgeable salesmen, and Jerry in the service department was incredibly thorough during the walkthrough of the... unit. I would definitely recommend Des Moines RV to anyone looking to purchase a camper.read more
13:32 10 Mar 17
We want to thank Des Moines RV for making our experience a great one! Terrell was wonderful to work with and the staff at the dealership made the process easy and enjoyable!! We also want to thank Jerry in service for providing us all the details of our RV before we brought it home. All the staff at the service center was helpful and a pleasure to work with. Thanks again!!
01:43 26 Feb 17
Terrell made purchasing our camper from Des Moines RV a very easy and pleasant experience! He was very knowledgeable and if he did not know the answer he found out. Throughout the entire process everyone was very straight forward and helpful. We had several questions about weight distribution, not only were they able to answer our questions, they explained it in terms we understood. They did not try to sell us a hitch we did not need and... told us they did not want to see us spend more money on something that was unnecessary. I and very happy with my purchase and the service we received. If we ever find we want a new camper we will be returning to Des Moines RV.read more
22:40 24 Feb 17
I just purchased a 35 foot motor home and have and awesome salesmen experience Terrell was so knowledgeable of the model that we purchased I asked if he owned one and he did not. His wife Ashley in the finance ddepartment was exceptional as well. Overall it was and excellent experience and would recommend Des Moines RV to anyone I know. Thank you Des Moines RV for your excellence in customer satisfaction.
14:02 12 Feb 17
Was very pleased with our experience with des moines rv. This is our second camper the first was purchased at a different dealership which was starting to get a little small for our family so we went to DM rv show where we met our salesman jeremy who was very knowledgeable about our camper and had an answer for every question we had. We left feeling very comfortable about our decision to buy this new unit. On the day we were able to pick it up... we met jerry who walked us through the unit on how to work everything and how to even winterize it so my wife can even do it if the day ever came. He took his time, answered every question and had some great one liner jokes he made us relaxed and very comfortable. Our next camper will be coming from DM rv againread more
18:00 15 Nov 16
We bought our first brand new camper from the recent outdoor show at merle hay. ..we had great customer service and can't wait to enjoy our new camper!
03:29 27 Oct 16
Wonderful service and great attitude. Steve Garrison was awesome
17:14 01 Oct 16
Great place to go they have everything, we bought a toyhauler the salesman was helpful and friendly .servicemen also we really like our camper fun times
22:25 12 Sep 16
I purchased my first unit from DM RV a bit over 2 years ago. I had several issues that fell under warranty and finally decided I needed to get into a new camper. The staff reviewed the challenges I had experienced, what I wanted to ultimately purchase and treated me right! I loved dealing with Jake (finance) and Jerry (our demo guy) - both made the final experience worth putting our trust in DM RV.Michele - Des Moines
23:07 02 Sep 16
This is my 2nd RV purchased thru Des Moines RV/RV One in 5 years. Both times I could not have had a better experience. The price on both was thousands less than my local dealer and the people were very professional and helpful. I had a small snafu regarding New Mexico tax but the dealership cleared it up quickly and to my complete satisfaction. I drove 1000 miles each way to do business with them. When it's time for another, I will be contacting... RV One/Des Moines RV.read more
17:29 27 Jul 16
We walked in expecting to get something cheap and basic, but the salesperson was very receptive to what we could and couldn't do. We ended up finding a camper that about ticks all of the boxes one would need, and the sales and finance person did made it fit within our budget - they even threw in the weight distribution system for free.When we went to pick the camper up, there was a mix up and the camper wasn't even at the shop to get prepped.... Within 2 1/2 hours they had the camper out at the shop fully prepped and ready to pick up. One of the men gave a very thorough demonstration of everything, so left with confident knowledge of maintenance.read more
21:22 11 Jul 16
Sales experience was excellent. Andrew was very knowledgeable about our unit. We have always bought our campers from the same dealer for the last 15 years and are used to excellent service we got from them. We were very pleased with sales and service we are getting from DSM RV.
21:04 24 Jun 16
We had a very good experience dealing with RVONE and got the Entegra at a good price.Pheng the salesman was very nice and informative, Ashley Bruce was very helpful and patient with my questions and "demands" Same thing with Andrew also very helpful. Matt the managerI dealt with more after the purchase and again all positive experience.
19:49 14 Jun 16
The services and sales were extremely helpful and thoughtful and knowledgeable in answering all my questions and assisting me in everything i needed
11:18 29 May 16
We purchased a 2014 Georgetown Motorcoach from Des Moines RVone. We are very pleased with the service they provided us . we were greeted by friendly staff as soon as we walked in the door. We were appointed a salesman who had knowledge of the units and was very helpful in finding the price we wanted. The management staff worked with us to get everything we wanted. The demo staff answered all our questions and provided a complete demonstration... of all the motorcoach offered. Over all the buying process was a good experience. Thank you all for your part in helping us. Gloria and Gary Freeman.read more
17:41 23 May 16
My fiancé and I bought our first ever camper from Des Moines RV. Staff was all very friendly and helpful. We picked it up this past weekend and couldn't wait to get it out and take it camping. We absolutely love it!!! Will defiantly be getting our future business and our recommendations!!!
22:49 20 May 16
We bought our first camper a pop-up from Des MoinesRV and there was no question about where we were getting our next one! Andy was our salesman and was great! Very friendly and knowledgeable. He helped find the perfect camper for us and we enjoy it more and more each time we take it out. We know we will be going back when we are ready to upgrade again!
15:31 06 May 16
Josh and his staff of technicians are top notch. Had my camper in for warranty work and they did an excellent job of fixing it and getting my camper back to me in a timely manner.
14:35 04 May 16
I bought my first recreational vehicle ever, a hard-sided pop-up. I learned about it at an RV show where Des Moines RV was present. They helped me select the right unit and then kept me well informed of the progress as the unit was made and delivered. Because I had to trade tow vehicles to carry the pop-up, they gave me a great product reference for the right kind of car.What perhaps impresses me most is their delivery process. When I came... to pick up the unit, all the little stuff had been taken care of - propane tanks filled, grill assembled, Velcro for my awning installed, etc. And then they had one of their people spend 1 1/2 hours with us showing us how to set-up, take-down, and enjoy our new unit. That took a huge amount of the stress out of the situation.I've now taken my pop-up out and camped with it. Because of the prep I got from Des Moines RV, it was a comparatively easy process. I still have a lot to learn, but expect that the dealer will be available for questions and help.read more
21:58 30 Apr 16
I just want to thank Steve Garrison our sale person for fining our first 5th wheel ...Everyone involved helping us as much as they did....I'm telling everyone we know to shop at Des Moines R.V and ask for Steve Garrison....And it so easy... You can't go wrong buying from Des Moines R.V....
20:28 29 Apr 16
Had a wonderful experience here. From Matt our salesman to Jake in finance,to everyone at the shop who were involved getting our unit ready for pickup an outstanding place to do business would definitely recommend this this place to friends
19:56 28 Apr 16
April 28, 2016I am happy to announce that Des Moines RV has gone above and beyond to take care of any problems that we have had. I apologize to them now and believe that they do deserve a 5-star rating. To Josh and the team in the Service Department - I appreciate everything you have done for us and completing work that needed to be done because of something that we as owners did. Josh not only was courteous but also took a phone call from... me and told me over the phone what we could do to take care of something and then asked that I call him back before the end of day to make sure everything was okay.To Matt - thank you for your customer service and following through with us. When good customer service is give I am a firm believer of recognizing that service. Too often bad service overcomes the good and negativity goes a long way. We are totally "happy campers" and look forward to spending many days camping and making new memories with our family.Many, many thanks to everyone involved.Nancy Schmittread more
16:34 20 Apr 16
Came to pick up a Entegra Anthem. The unit was ready for me and Mike conducted a tour of the unit. He was well trained and knew the answer to all my questions. In addition, Mike assisted moving my belongings from my trade-in coach to the new Anthem. Loved Mikes attitude and his attention to the task.I had no repairs to be made at this time.
23:14 16 Sep 15
Jim Pettry and Josh were extremely courteous and knowledgeable. They diagnosed our problem as a fluid leak and not the leveler. They fixed our problem and sent us on our merry way.A big, big thanks to Des Moines RV for their helpThanks Jim & Josh!!!!!.
19:57 17 Dec 14
My wife and I have never been so happy with the customer service of the staff and everyone. When ever we had questions about when the Pinnacle was going to arrive we were given correct information. We had two additional things we wanted added to the RV and this was taken care of in an exceptional manor. I have already given out three recommendations for this company and will give out more as people ask. Great Dealer, Keep it up.
22:21 13 Nov 13
Great place to do business with!